Service Agreement & Terms and Conditions for Giant Carpet Care

Thank you for choosing Giant Carpet Care. We appreciate the opportunity to serve you. These Terms & Conditions establish the expectations, responsibilities, and limitations applicable to all services performed by Giant Carpet Care.

By scheduling, authorizing, accepting an estimate, confirming an appointment, or allowing Giant Carpet Care to perform services, you acknowledge that you have read, understand, and agree to these Terms & Conditions.

1. Services

Giant Carpet Care provides residential and commercial cleaning services, including but not limited to:

Carpet Cleaning

Upholstery Cleaning

Tile & Grout Cleaning

Area Rug Cleaning

Pressure Washing

Soft Washing

Concrete Cleaning

Exterior Surface Cleaning

Specialty Cleaning Services

2. Customer Responsibilities

Prior to our arrival, the customer agrees to:

Provide safe and reasonable access to the property.

Ensure water and electricity are available if required for the service.

Remove fragile items, electronics, valuables, plants, and personal belongings from the work area.

Vacuum carpeted areas before our arrival unless vacuuming has been requested.

Large or heavy furniture should be removed before our arrival unless other arrangements have been made.

If vacuuming is required upon arrival, a $30 vacuuming fee may be added.

3. Furniture Moving

For safety reasons, Giant Carpet Care does not move:

Entertainment centers

China cabinets

Gun safes

Pianos

Aquariums

Appliances

Waterbeds

Pool tables

Extremely heavy furniture

Furniture containing electronics

Furniture that appears unstable or damaged

Reasonable furniture moving is performed at the technician’s discretion.

Furniture moved during cleaning will be returned as reasonably practical but may not be placed in its exact original position.

4. Carpet Cleaning Expectations

We use professional equipment and industry-approved cleaning methods to achieve the best possible results.

However, cleaning cannot:

Restore worn carpet fibers

Repair damaged carpet

Replace missing color

Remove every stain

Reverse normal wear

The following may remain after cleaning:

Permanent stains

Pet stains

Pet odors

Bleach spots

Dye stains

Paint

Ink

Rust

Traffic lanes

Burns

Wear patterns

Color loss

Cleaning results vary based on carpet age, fiber type, condition, maintenance history, previous cleanings, and stain type.

5. Wicking

Some stains may temporarily disappear during cleaning and later reappear during the drying process.

This is known as wicking and occurs when contaminants trapped beneath the carpet surface rise back into the carpet fibers.

Wicking is not considered a cleaning failure and may require additional treatment.

6. Upholstery Cleaning

Cleaning results vary depending upon:

Fabric type

Manufacturer recommendations

Age

Sun exposure

Body oils

Wear

Previous cleaning attempts

Giant Carpet Care cannot guarantee removal of all stains or odors from upholstery.

We are not responsible for:

Dye bleeding

Color fading

Fabric shrinkage

Fabric distortion

Weakened fibers

Manufacturer defects

Pre-existing wear or deterioration

7. Tile & Grout Cleaning

Professional tile and grout cleaning removes embedded soil and improves appearance but cannot repair damaged surfaces.

Some grout discoloration may be permanent due to:

Mineral deposits

Hard water

Etching

Permanent staining

Mold staining

Previous sealers

Damaged grout

Cleaning does not repair cracked grout, loose grout, or loose tile.

8. Pressure Washing & Exterior Cleaning

Pressure washing removes dirt, algae, mildew, and other contaminants but cannot repair damaged surfaces.

Cleaning may reveal existing defects that were previously hidden by dirt, oxidation, or surface contamination.

Giant Carpet Care is not responsible for damage resulting from:

Loose or peeling paint

Oxidized surfaces

Weathered wood

Deteriorated caulk

Existing cracks

Loose mortar

Loose siding

Improper installation

Existing water intrusion

Aging or deteriorated building materials

Soft washing and pressure washing cannot restore deteriorated materials.

9. Rust, Oxidation & Permanent Discoloration

Certain stains and discoloration cannot be removed through cleaning, including but not limited to:

Rust

Bleach

Permanent dyes

Certain medications

Paint

Ink

Chemical discoloration

Oxidation

UV fading

No guarantee is made regarding the removal of permanent discoloration.

10. Pet Urine & Odor

Pet urine frequently penetrates beyond the carpet into:

Carpet backing

Carpet padding

Tack strip

Subfloor

Baseboards

Surface cleaning alone cannot guarantee complete odor removal when contamination exists beneath the carpet.

Additional restorative treatments or replacement of affected materials may be necessary.

11. Drying Times

Estimated drying times:

Carpet: 6–12 hours

Upholstery: 4–8 hours

Tile & Grout: Ready for light foot traffic shortly after cleaning

Drying times vary depending on humidity, airflow, temperature, and material type.

Customers should exercise caution when walking from damp carpet onto hard flooring, as surfaces may be slippery.

12. Pre-Existing Conditions

Cleaning often removes soil that has concealed existing damage.

Giant Carpet Care is not responsible for pre-existing:

Wear

Tears

Loose seams

Delamination

Buckling

Color loss

Fading

Cracked grout

Loose tile

Weakened upholstery fibers

Manufacturing defects

Previous repairs

Existing water damage

13. Spot & Stain Removal

Spot and stain removal is performed on a best-effort basis.

Because the composition and age of many stains cannot be determined, Giant Carpet Care does not guarantee the complete removal of any stain or odor.

14. Satisfaction Guarantee

Your satisfaction is important to us.

If you have concerns regarding the workmanship of your service, please notify Giant Carpet Care within 48 hours of service completion.

Customers agree to allow Giant Carpet Care a reasonable opportunity to inspect and, if appropriate, re-perform the service before hiring another company or seeking reimbursement.

Our satisfaction guarantee applies to workmanship only and does not guarantee permanent stain removal, odor elimination, or restoration of damaged materials.

15. Payment

Unless otherwise agreed in writing:

Payment is due upon completion of service.

Returned checks may be subject to applicable fees.

Past-due balances may be subject to reasonable collection costs as permitted by law.

16. Limitation of Liability

Giant Carpet Care’s total liability for any claim arising from services performed shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Giant Carpet Care is not responsible for:

Pre-existing damage

Hidden defects

Manufacturer defects

Normal wear and tear

Improper installation

Previous repairs

Damage caused by others

Conditions beyond our reasonable control

17. Photographs & Documentation

Giant Carpet Care may photograph work areas before, during, and after service for documentation, quality control, training, and dispute resolution.

Photographs may be used to document:

Pre-existing stains, wear, damage, or other conditions.

The condition of surfaces before cleaning.

The results of the services performed.

Before and after photographs may be attached to the customer’s invoice or service record and will become part of the official job documentation. These photographs help verify the condition of the areas serviced and may be used to address questions regarding cleaning results, pre-existing conditions, or claims related to the services provided.

Photographs will not be used for advertising, marketing, or promotional purposes without the customer’s separate permission.

18. Safety

For the safety of our technicians, customers, children, and pets should remain clear of work areas while equipment is operating.

Customers are responsible for securing pets during service.

19. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Texas.

Any legal action arising from these Terms & Conditions or the services provided by Giant Carpet Care shall be brought in a court of competent jurisdiction located in the county where Giant Carpet Care’s principal place of business is located, unless otherwise required by law.

20. Entire Agreement

These Terms & Conditions represent the entire agreement between Giant Carpet Care and the customer regarding the services provided and supersede any prior verbal statements or understandings.

Customer Acknowledgment

By scheduling, accepting an estimate, confirming an appointment, authorizing work to begin, paying an invoice, or allowing Giant Carpet Care to perform services, the customer acknowledges that they have read, understood, and agree to these Service Agreement & Terms and Conditions.

The customer further acknowledges that:

Cleaning results vary and cannot be guaranteed.

Permanent stains, odors, discoloration, grout staining, upholstery spots, oxidation, and pre-existing damage may not be removable or repairable.

Before, during, and after photographs may be taken and retained as part of the official job documentation and may be attached to the customer’s invoice or service record.

Giant Carpet Care has been given a reasonable opportunity to inspect and correct any workmanship-related concerns before other corrective action is taken.

Thank you for choosing Giant Carpet Care. We appreciate your trust and look forward to serving you!